Refund policy

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

• The item is unused and in its original condition.
• The item is returned with its original packaging, tags, and accessories.
• The item is not damaged due to misuse or mishandling.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Customized or personalized products.
• Used or damaged items caused by the customer.
• Clearance or final sale items.
• Gift cards or promotional items.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• Photos of the item and packaging.
• A brief description of the issue.

Once verified, we will arrange a replacement or a full refund at no additional cost.

4. Refund Process

After receiving and inspecting the returned item:

• Approved refunds will be processed to the original payment method.
• Refunds are usually completed within 5–10 business days, depending on your bank or payment provider.
• Shipping fees are non-refundable unless the return is due to our error or a defective product.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or sent incorrectly.
• We recommend using a trackable shipping service.

6. Order Cancellation

Orders may be cancelled before shipment.

If the order has already been shipped, the standard return policy will apply.

7. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

Livora